Refund Policy

1. Request period

Please request an eligible refund within seven calendar days of purchase. This period does not reduce any longer mandatory right available under applicable law.

2. When a refund may be available

A refund may be approved when:

• you were charged more than once for the same audit;
• the paid report was not delivered or could not be accessed after reasonable troubleshooting;
• a material technical defect caused the delivered report to be substantially incomplete, corrupted or unusable.

We may first try to restore access, redeliver the report or correct the technical problem.

3. When a refund is generally not available

Except where applicable law requires otherwise, refunds are generally not provided solely because:

• you disagree with an automated score, observation or recommendation;
• the submitted URL was incorrect, inaccessible, private or not authorized for analysis;
• the webpage changed after it was analyzed;
• an external hosting, browser, email or network issue outside our reasonable control affected access;
• the service was used in violation of our Terms.

4. How to request a refund

Email hello@pulseopshq.com with the email address used for purchase, the Paddle order or transaction reference, the URL analyzed and a short description of the problem. Do not send full card or bank details.

5. Review and payment

We will review the request and may ask for information needed to confirm the issue. Approved refunds are processed through Paddle to the original payment method. The time for funds to appear depends on the payment method and financial institution.

6. Statutory rights

Nothing in this Policy excludes or restricts consumer rights or remedies that cannot legally be excluded. Paddle’s buyer support may also be available through paddle.net.

7. Contact

Questions about refunds can be sent to hello@pulseopshq.com.